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Please choose one of our parking facilities, that you use most frequently.
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The Swords Plaza Car Park
The Courthouse Car Park
The City Square Car Park
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Do you use SPT ParkEasy mobile app to manage your parking requirements?
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Yes
No
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Which parking product you use most commonly?
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Parking Membership Subscription
Pay Per Visit Option
Online Pre-Booking Option
I paid by credit/debit card at exit
None of the above
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Did you find it to be easy to pay at the car park exit?
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Yes, it was quick and easy
It was somewhat easy, but there was a little confusion
No, I found it a bit difficult
No, it was confusing and hard to complete the payment
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Please provide more details about the difficulties you experianced with the payment.
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How satisfied are you with our new ANPR (Numberplate recognition) parking system?
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Not satisfied
Extremely satisfied
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9
10
Rate from 0 to 10 where 0 is not satisfied and 10 is extremely satisfied.
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Did you find it easy to enter and exit the car park?
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Very Easy
Easy
Neutral
Difficult
Very Difficult
Please provide more details on why it was difficult to enter or exit the car park?
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Do you find it easy to use and navigate SPT ParkEasy app?
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Not easy
Extremely easy
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10
Rate from 0 to 10 where 0 is not easy and 10 is extremely easy.
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How satisfied are you with the following aspects of our car park?
Location
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Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Availability of parking spcaces
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Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Ease of access
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Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
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Signage and directions
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Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Do would have
Cleanliness
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Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Security (CCTV, lighting) etc.
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Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
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How likely are you to recommend our car park to others?
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Not likely
Extremely likely
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10
Rate from 0 to 10 where 0 is not likely and 10 is extremely likely.
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How would you rate the overall value for money of our car park?
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Excellent
Good
Poor
Very Poor
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Do you feel safe when using our car park, particularly at night?
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Yes, always
Mostly
Sometimes
Rarely
Never
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Please provide more details regarding the safety concerns.
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Did you ever have to seek a support or assistance from our staff members?
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Yes
No
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How did you contact our staff?
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In Person
Via Intercom
By Phone
Via E-mail
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How would you rate the customer service provided by our staff?
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Not satisfied
Extremely satisfied
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9
10
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What improvements would you suggest for our car park?
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Do you have any additional comments or feedback?
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Please provide your e-mail address.
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Draw winners will be contacted by e-mail.
Consent
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By participating in this survey, you agree to the collection and use of your responses for the purpose of improving our services. Your information will remain confidential.
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